Service area
We ship only to street addresses in eligible contiguous U.S. states. We do not ship to California, Alaska, Hawaii, the District of Columbia, U.S. territories, international destinations, or unsupported military and diplomatic addresses.
Live rates and carrier selection
After you enter an eligible delivery address during checkout, we request live rates from carriers enabled for our Shippo account. Checkout displays the available carrier and service, price, and delivery estimate, and you select a shipping service before payment. Available services and prices depend on the shipment details, destination, and carrier responses. If no valid live rate is available, checkout cannot be completed for that address.
Processing and delivery estimates
We ordinarily process accepted in-stock orders within 1–2 business days, excluding weekends and observed holidays. The carrier transit estimate shown during checkout applies to the service you select. Processing and transit times are estimates, not guaranteed delivery dates. We maintain a reasonable operational basis for any timing we advertise.
Tracking and notifications
After staff purchases a shipping label, Shippo sends the shipping notification and provides the branded tracking page. Shippo also sends the arrived notification based on carrier status. Tracking can take time to update after label purchase or carrier acceptance.
Address changes
Email info@flow7749.com immediately with the order reference and requested correction. We can change an address only before the shipping label is purchased. We cannot guarantee carrier rerouting after that cutoff.
Unexpected delays
If we cannot ship within the stated time, we will notify you, provide a revised estimate when reasonably available, and offer the choice required by applicable law: consent to the delay or cancel the unshipped order for a prompt refund. If no shipping time is stated, we apply the applicable 30-day default. We keep records of delay notices and responses.
Lost, damaged, refused, or returned shipments
Contact us promptly if tracking shows delivery but the package is missing, if the package arrives damaged, or if the shipment stops moving. Keep the packaging and photographs when damage is visible. We will review carrier information and provide the remedy required by the circumstances and applicable law. Additional shipping costs can apply when a shipment is refused or returned because of an inaccurate customer-supplied address, except where the problem was our error.